Bat365 takes your privacy seriously. This document clearly explains what we collect, why we collect it, how we use it, and what rights you have as a data subject — no legal jargon, no surprises.
Quick summary: bat365 collects only the data necessary to create your account, process Pix transactions, and improve your experience on the platform. Your data is never sold. You may request access, correction, or deletion at any time by emailing privacidade@bat365.my. This document covers all of that in full detail.
This Privacy Policy describes how bat365 collects, stores, uses, and protects the personal data of its members and visitors. It applies to all services available on the platform: Sports Betting, Live Casino, slots, crash games, the VIP Program, and any other products bat365 may offer.
Bat365 operates in compliance with the General Data Protection Law — the LGPD (Law No. 13,709/2018) — Brazil's legislation establishing the rules for the collection, storage, processing, and sharing of personal data in the country. The LGPD came into effect in September 2020 and represents the country's primary regulatory framework for data protection.
By creating an account on bat365, using the platform as a visitor, or interacting with any service linked to this domain, you acknowledge that you have read this Privacy Policy and agree to the data processing practices described herein. If you have any questions before registering, contact us at privacidade@bat365.my — our team responds in Brazilian Portuguese, Monday through Sunday.
For the purposes of the LGPD, the personal data controller collected by the platform bat365 is the company responsible for operating the bat365.my website. The controller is the entity that makes decisions about how personal data is collected and the purposes for which it is used.
Bat365 has appointed a Data Protection Officer (DPO), responsible for handling data subject requests, receiving communications from the Autoridade Nacional de Proteção de Dados (ANPD), and overseeing the platform's internal privacy practices.
To exercise your rights as a data subject or for any privacy-related matter at bat365, please use the dedicated channel:
Bat365 collects personal data in three distinct situations: when you register, when you use the platform, and when you carry out financial transactions. See the full breakdown below:
| Category | Data Collected | When It Is Collected |
|---|---|---|
| Identification | Full name, CPF, date of birth, RG or CNH (for KYC verification) | During registration and identity verification |
| Contact | Email address, mobile number, residential address | During registration and profile updates |
| Financial | Pix key, bank details for wire transfers, card details (processed through a secure payment gateway), deposit and withdrawal history | At the time of each financial transaction |
| Platform usage | Betting history, games accessed, session times, product preferences | During ongoing use of bat365 |
| Technical | IP address, device type (mobile, tablet, computer), operating system, browser, approximate location data | Automatically during platform access |
| Communications | Chat and email support conversation history | During interactions with the support team |
Bat365 does not collect sensitive data such as racial or ethnic origin, religious belief, political opinion, health, or sexual life, unless required by specific law in the context of anti-money laundering verification. No health data is collected or stored by the platform.
Bat365 uses members' personal data exclusively for the following purposes, all of which are directly related to the legitimate operation of the platform:
Bat365 does not use your data for third-party advertising, external credit profiling, or any purpose not described above. If a new purpose arises in the future, you will be notified in advance and given the option to accept or decline before any such processing begins.
The LGPD requires that all personal data processing have a legal basis to justify it. bat365 grounds the processing of your data on the following bases set out in Article 7 of Law No. 13.709/2018:
Bat365 never sells your personal data. We share information with third parties only in the situations listed below, all of which are necessary for the legitimate operation of the platform:
International transfer: some of bat365's technology providers may be located outside Brazil. In such cases, we ensure that transfers only take place to countries with an adequate level of protection or under standard contractual clauses that guarantee protection equivalent to that required by the LGPD.
Bat365 retains personal data only for as long as necessary to fulfill the purposes described in this policy or to meet legal obligations. The general retention periods are:
After the periods above, data is permanently deleted from bat365 systems or irreversibly anonymized, so it can no longer be linked to you. Anonymized data may be retained for statistical purposes and platform improvement.
Bat365 implements technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or improper disclosure. The key measures currently in place include:
In the event of a security incident that may put your personal data at risk, bat365 will follow the procedure established by the LGPD: we will notify the ANPD and the affected individuals within a reasonable timeframe, detailing the nature of the incident, the data involved, and the measures taken to mitigate the risks.
Bat365 uses cookies and similar technologies to ensure the platform works correctly, keep your session active, and improve your experience. The first time you access the platform, you will see a cookie notice with the option to manage your preferences.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent bat365 from functioning correctly — in particular, login and live betting may be affected.
The LGPD grants a set of rights to all personal data subjects. bat365 is committed to responding to any request related to these rights within 15 business days after receipt through the privacy@bat365.my channel:
You may request a copy of all personal data bat365 holds about you — including your registration details, Pix transaction history, bets placed, and support communications.
Incorrect or outdated data can be corrected upon request. Some data, such as your CPF, requires document verification before changes can be made, for security and compliance reasons.
You can request deletion of your data after closing your bat365 account. Deletion is subject to mandatory legal retention periods — financial data must be kept for 5 years.
You may request your data in a structured, machine-readable format to transfer it to another platform, where technically feasible and in accordance with applicable regulations.
You may object to data processing based on legitimate interest, particularly for marketing communications. You can do so through your account settings or by contacting our privacy email.
You have the right to know with whom bat365 shares your data, how long it is kept, and the legal basis for each processing activity — all of which is described in this Privacy Policy.
To exercise any of these rights, send your request to privacidade@bat365.my with the subject line "LGPD Rights – [your username]".
Bat365 is a platform exclusively for users aged 18 and over. We do not intentionally collect personal data from minors. If we determine that an account was created by or on behalf of a minor, we close the account immediately and delete the data collected, except for what is necessary to document the incident and meet compliance obligations.
If you are a parent or legal guardian and believe your minor child created a bat365 account using your information or false details, please contact us immediately at privacidade@bat365.my. We will treat this as a priority and take all necessary steps.
Bat365 recommends that adults with minors at home use parental control tools on shared devices and avoid storing their login credentials in visible locations. The account holder is responsible for any access made using their credentials.
Bat365 may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements, or new platform features. Any significant change will be communicated by email to your registered address at least 15 days before it takes effect.
The version in effect is always the one published on this page, with the last updated date shown at the top of the document. By continuing to use bat365 after the effective date of any changes, you accept the updated version. If you disagree with material changes, you have the right to close your account and withdraw your available balance before the effective date.
Previous versions of this Privacy Policy can be requested by emailing privacidade@bat365.my. bat365 keeps an archive of prior versions for a minimum of 2 years.
For any questions related to this Privacy Policy, how bat365 handles your personal data, or how to exercise your rights as a data subject, please use the channels below:
Bat365 is committed to responding to data subject rights requests within 15 business days. Formal complaints that are not resolved through the internal channel may be escalated to the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for overseeing LGPD compliance in Brazil.
Bat365 takes every privacy request seriously. Our support team is ready to explain any aspect of this policy in plain language — no legal jargon. If anything is unclear, just ask.
What we do in practice to protect your data as a Brazilian player.
Every piece of data that travels between your phone and bat365 — login, bet, Pix deposit, withdrawal — is encrypted to the same standard used by Brazil's leading digital banks. No information ever moves across our servers in plain text.
Bat365 does not sell, rent, or trade your personal data with third parties for commercial purposes. It's that simple. We only share information with the operational partners we need to run the platform (Pix processors, KYC providers) and with authorities when required by law.
Bat365 collects only what is necessary to create your account, process transactions, and deliver the platform's services. We don't ask for data we don't need. If a piece of information isn't required for a specific purpose, we don't collect it.
Every data processing practice at bat365 has a legal basis under the LGPD. We have a designated DPO, internal privacy review processes, and are fully prepared to respond to ANPD requests.
Every request for access, deletion, correction, or data portability submitted to bat365 receives a response within 15 business days. No request goes unanswered — and we respond in plain language, without the red tape.
Bat365 only sends marketing communications by email or mobile if you consented during registration. You can withdraw that consent at any time in your account settings — no need to contact support.
How we use usage data to protect you — not just the platform.
Bat365 uses betting history and session data to identify patterns that may indicate problematic behavior — such as bets placed in rapid succession after consecutive losses. When these patterns are detected, the platform displays responsible gambling alerts. This data is never shared with third parties.
When you activate self-exclusion on bat365, your account data is preserved but access is blocked. After the exclusion period ends, no data relating to gambling behavior during previous sessions is deleted — it forms part of the protected history used to prevent the account from being improperly reactivated.
The deposit and loss limits you set on bat365 are visible only to you and the platform's compliance team. No third party, partner, or game provider has access to your responsible gambling settings.
You have the right to access, correct, delete, port, and object to the processing of your personal data at any time. bat365 responds to all data subject requests within 15 business days. To exercise your rights, send an email to privacidade@bat365.my with the subject line "LGPD Rights". You may also file complaints directly with the ANPD – National Data Protection Authority, the regulatory authority responsible for enforcing the LGPD in Brazil.
For details on platform usage rules, please visit our Terms and Conditions. For responsible gambling information, visit Responsible Gambling.